Commercial Management

Servita offers high value Commercial Management services to its clients pre-contract, post contact and during ongoing management of vendors.


This is a critical stage for all our clients. It is essential to ensure the process of implementing a contract is robust and that the final contract enables effective delivery on time, within cost and to the right level of quality. In addition, it is imperative that it protects the client sufficiently to account for risks that are realised throughout the term of the contract.

Our specialist Commercial Managers have vast experience in bringing together the various parties to resolve areas of contention and negotiate the best possible outcomes. Our approach is based on our in-depth understanding of diverse commercial agreements and is designed to ensure we achieve the best-fit contract for our Clients.


Once a contract has been signed it is all too often filed away until a critical issue arises. Strong and effective commercial management from point of signature is critical to the ongoing relationship of the parties involved in the agreement and sets the tone for how the work will be successfully delivered under the agreement.

Our specialist Commercial Managers have a wealth of experience managing complex commercial relationships blue-chip clients in mutli-vendor deliveries both on behalf of the buyer and the supplier. A strong commercial approach assists in the successful delivery of key milestones and the delivery of services in line with the agreed Service Level Agreements (SLAs).

Change control is a key part of contract management and if managed correctly allows for the expedient implementation of change. If managed inadequately change control can be a time consuming and costly process. Servita is well placed to assist in the management of the change control process to ensure that best practice is deployed for the benefit of the parties.

At times, where the relationship has broken down between the parties, Servita is able to assist the Client or Supplier in either rectifying the position by implementing robust commercial practice or assisting them in identifying the most beneficial way to exit or transition the services.

Vendor Management

Many clients have multiple vendors supporting them and as a result it is not always easy to ensure the most competitive pricing is being attained on the most beneficial terms. Servita can assist by undertaking a comprehensive review of the vendor base and providing the client with recommendations for process improvements, cost savings and best practice management approaches.

More and more we find that our clients want to rationalise the Supplier base to drive efficiency into the organisation. Servita can assist in this process by engaging suppliers in cost reduction exercises, contract renegotiation’s and, where necessary, re-tendering of supplier contracts

Contact the Servita team

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Nick Grant

Nick Grant

Principal Consultant

"Contracts can often be rushed in the drive towards signing and executing them, but preparation is key to reducing the impact and probability of serious issues arising which may jeopardise the customer or vendor relationship and effect delivery of the contract. We offer a disciplined, structured process to establish and operate commercial relationships that ensure goodwill is maintained whist allowing our clients to make informed contract decisions, keeping agreements on track and closing them out on-time and profitably."

Read more about Nick Grant


  • Commercial and Procurement Strategy
  • Risks, Assumptions, Issues and Dependencies (RAID)
  • Cost Benefit Analysis
  • Contract negotiation and preparation for Sign off
  • Post Contract Management
  • Change Control Management
  • Dispute Resolution
  • Contract Negotiation including exit and transition
  • Value Creation Initiatives