Imdad Shah

Senior Technical Author

Imdad is a Servita Senior Technical Author with over 20 years’ experience in professional services, healthcare, telecommunications and government sectors, working in Technical Authoring, professional document creation and software/product development.

Imdad has worked on multiple assignments both in the UK and the Middle East and is systematic in his approach and enjoys reducing complex problems into simple and elegant solutions, often thinking outside the box by being creative. He is well versed in collaborating with product owners, business analysts, project managers, executives, and technical development teams to create a range of professional documentation and leverages his background in software development to enable him to understand technical solutions quickly.

Imdad enjoys a challenge and is hugely enthusiastic and self-motivated. He is comfortable working as part of or leading a team, often working on setting quality standards and templates to enable the production of repeatable and efficient high quality documents.

• Superior attention to detail to create high-quality documentation standards and templates
• Ability to absorb and retain information quickly, specifically complex technical details and then formulate this in a way that is easy to understand by technical and non-technical audiences
• Highly self-motivated, able to direct and mentor teams to improve the overall quality of output
• Proven analytical and problem solving abilities
• Ability to analyse the target audience and to present ideas in user friendly language with exceptional English written and oral communication skills
• Ability to research a wide range of subjects, and effectively prioritise and execute tasks in applied pressure environment
• Highly skilled in the formation and distribution of timely and accurate project and programme reporting to ensure managers and key stakeholders are informed of progress