Challenge

The Ministry of Justice faced considerable difficulties in effectively analysing court backlog data. Existing processes required laborious manual data handling, complicated legal procedures, inconsistent data formats, and prolonged delays, severely affecting timely decision-making. Furthermore, manual data processes presented significant security risks, potentially exposing sensitive legal information.

Data teams regularly encountered difficulties specifying precise data requirements, resulting in repeated and inefficient data requests. These manual inefficiencies impeded swift identification of critical areas, thereby slowing targeted interventions.

Approach

Leveraging significant expertise in AI in government, Servita partnered with ACE to develop an advanced solution. The solution translates natural language user queries into secure database requests, safeguarded by stringent security protocols before execution. Results from these secure queries are then contextualised clearly for users, providing rapid insights without compromising database security.

This innovative solution offers an intuitive, secure approach to data insight, significantly simplifying the traditionally complex governmental data analysis processes.

The Ministry’s Product Lead Chris Anderson said “It was brilliant to see the team develop a really innovative solution that recognised the complexity of the public sector data landscape and will help us to realise our ambition to be data-led in our decision making and continuous improvements.”

Potential Outcomes & Benefits

The AI solution developed by Servita presents a substantial opportunity to transform data analysis within the MoJ and wider Government, potentially offering significant benefits:

• Accelerated Efficiency: Potentially reducing data request-to-insight time from weeks to hours.
• Superior Decision-making: Enabling rapid identification of court backlog trends and improvement opportunities.
• Enhanced Security: Reducing the risk of sensitive data leaks through secured processes.
• Cost Savings: Streamlining and automating data handling, leading to reduced operational expenses.
• Cross-Government Scalability: Offering a scalable framework with potential application across other government departments.

This innovative solution offers an intuitive, secure approach to data insight, significantly simplifying the traditionally complex governmental data analysis processes.

The Future

Servita’s expertise in AI in government has showcased how advanced AI solutions can effectively address complex data challenges within the public sector. The successful collaboration with the MoJ highlights significant potential for scalability and adoption across other governmental departments, promising extensive efficiency gains and strategic insights across government operations.